Terms of service

Acceptance of these terms

By using the CityReset website, creating an account or requesting a cleaning service, you agree to these terms and the CityReset booking policies.

If you do not agree, do not submit a booking request or use a CityReset account.

Eligibility

You must be at least 18 years old and legally able to authorize cleaning services at the property.

You are responsible for making sure you have permission for CityReset and its assigned cleaner to enter the property.

Accounts

• Provide accurate and current information.
• Keep access to your email and account secure.
• Do not use another person's identity or account without permission.
• Notify CityReset if you believe an account or booking has been used without authorization.

Booking requests

A submitted booking is a request until CityReset confirms it. CityReset may accept, decline or request additional information before confirming an appointment.

Availability depends on the requested location, date, arrival window, service requirements and cleaner availability.

Prices and service changes

Prices are calculated from the information submitted by the customer. Inaccurate square footage, room count, condition or service information may require an updated quote.

CityReset will explain material price or service changes before additional paid work is performed.

Taxes and payment-related charges will be displayed during checkout when online payment is enabled.

Customer responsibilities

• Provide safe and lawful access to the property.
• Disclose pets, fragile items and known safety concerns.
• Secure cash, jewelry, medication, documents and other valuable or sensitive property.
• Do not request hazardous, illegal or unlisted services.
• Provide working utilities reasonably necessary to perform the cleaning.
• Treat cleaners respectfully and provide a workplace free from harassment and threats.

Service limitations

CityReset provides residential cleaning services described during booking. Services not specifically included are outside the appointment unless separately approved.

CityReset may refuse or stop work when a property contains hazardous materials, active pests, biohazards, unsafe structural conditions, weapons, illegal activity or another serious safety risk.

Cancellations and rescheduling

Cancellation and rescheduling rules are described on the CityReset Booking Policies page.

Customers normally must make online changes at least 48 hours before the appointment. Late requests must be handled directly with CityReset.

Property concerns and damage

Customers should report suspected damage or service concerns within 24 hours after the appointment and provide the booking number, description and available photos.

CityReset will review properly reported concerns in good faith. Nothing in these terms excludes responsibility that cannot legally be excluded.

Acceptable website use

• Do not attempt to access another customer's, cleaner's or administrator's information.
• Do not interfere with the website, security controls, database or booking system.
• Do not submit fraudulent bookings, false information, malicious files or unlawful content.
• Do not copy or misuse CityReset branding, website content or software.

Website availability

CityReset may update, suspend or change parts of the website. We do not guarantee that every feature will always be uninterrupted or error-free.

If a technical error affects a booking, CityReset may contact the customer to verify or correct the information.

Governing law

These terms are governed by the laws of the State of New York, without limiting any consumer protection rights that apply to the customer.

Changes and contact

CityReset may update these terms as the business or services change. The updated date will appear on this page.

Questions about these terms may be sent to cityresetnyc@gmail.com.